SuperHole.io

1. Introduction

Welcome to SuperHole.io. We respect your privacy and are committed to protecting any information associated with your use of our mobile game.

This Privacy Policy explains how our game operates, what data is processed, and our strict commitment to data minimization. SuperHole.io is designed from the ground up to be a privacy-safe, offline-friendly arcade game suitable for players of all ages.

2. Information We Do NOT Collect

SuperHole.io adheres to a strict "no-surveillance, no-account" philosophy:

• No Personal Identification Information: We do not ask for, collect, or store your name, email address, physical address, phone number, age, or gender.
• No Account Creation: You do not need to register, log in with social media (e.g., Google Sign-In, Facebook, Apple), or create any online profile to play the full game.
• No Sensitive Permissions: The app does not request or access your device camera, microphone, contacts, photos, files, or precise GPS location.

3. Information Processed On Your Device (Local Storage)

To provide a seamless gaming experience, SuperHole.io stores non-personal game state locally on your physical device using Flutter's SharedPreferences engine.

Data stored locally includes:

• Campaign Progression: Highest unlocked level number (Levels 1–60) and earned stars (1 to 3 stars per level).
• Virtual Currency: Virtual coin balances earned through gameplay or daily login streaks.
• Unlocked Cosmetics & Worlds: Unlocked hole skins (e.g., Nebula Violet, Cyber Neon, Solar Flare, Toxic Emerald, Crimson Eclipse, Golden Singularity) and active world themes (Supermarket Rush, Cosmic Galaxy, Deep Jungle).
• Game Settings: Audio toggles (SFX and Music volume) and haptic vibration preferences.
• Daily Rewards Timestamp: Last login date to calculate daily login bonuses.

4. Third-Party Services & Network Access

SuperHole.io integrates trusted third-party SDKs to provide advertisements and app updates. These third parties may process pseudonymous technical information in compliance with their respective privacy policies.

A. Google Mobile Ads (AdMob)

We use Google AdMob to deliver interstitial ads and optional rewarded video advertisements (which allow players to earn in-game coins or extra game time).

• Data Collected by AdMob: AdMob may collect pseudonymous identifiers (such as Android Advertising ID), device telemetry, IP address (for general geolocation/country routing), and ad interaction metrics to deliver ads, prevent fraudulent traffic, and monitor ad performance.
• Non-Personalized Ads: For players subject to COPPA, GDPR, or who have opted out of personalized advertising on their Android device, ad requests are configured to non-personalized modes.
• Google Privacy Policy: https://policies.google.com/privacy
• Google Advertising Policies: https://policies.google.com/technologies/ads

B. Google Play In-App Updates

We utilize Google Play's In-App Update API to notify you when a newer version of SuperHole.io is available on the Google Play Store, ensuring you have the latest performance improvements and bug fixes.

• Governed by Google Play Services Privacy Policy: https://policies.google.com/privacy

5. Device Permissions Used

SuperHole.io requests only the bare minimum permissions required for core functionality:

6. Children’s Privacy (COPPA & Family Policy Compliance)

SuperHole.io is designed for a general audience and family entertainment:

• We do not knowingly collect personal identifiable information from children under the age of 13 (or under 16 in the European Union).
• Ads displayed in the game comply with Google Play's Families Policy and advertising standards.
• If you are a parent or guardian and believe that your child has provided personal information or if you have any questions regarding our ad configurations, please contact us immediately at support@softtechservice.site so we can promptly address your concern.

7. Data Retention and Deletion

Because all gameplay progress and preferences reside strictly within your device's local application sandbox:

• Clearing Data: You can permanently erase all game data at any time by going to Android Settings > Apps > SuperHole.io > Storage > Clear Data / Clear Storage.
• Uninstalling: Uninstalling the SuperHole.io application from your device permanently deletes all locally saved coins, skins, and level progress.
• Third-Party Ad Identifiers: You can reset or delete your device's Google Advertising ID at any time via Android Settings > Google > Ads > Reset advertising ID / Delete advertising ID.

8. Security

We prioritize the security of our players. We do not maintain any cloud databases holding user profiles or passwords. All communication with third-party service providers (such as Google AdMob) occurs exclusively through encrypted protocols (HTTPS / SSL).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, third-party SDK updates, or new game features. We encourage you to review this policy periodically. Any changes will be indicated by updating the "Last updated" date at the top of this document and will be accessible directly within the game's Settings menu.

📧 Contact Information